There are a number of questions or queries you
may have prior to creating your photo to painting or photo to canvas etc.
Hopefully these will be covered below. If you have not found your answer, please
contact us
* Please note that
you will always get a reply from us, if it looks like you are not then please
check your junk email folder incase your software has wrongly classed the email
as junk, should this have happened to you just add fyneart to your safe senders
list to fix the problem.
How to send your images?
The easiest way to submit your images is to follow the link at the top of the page. Please ensure that any image you send to us is not compressed and if possible send it as a .tiff image but if all you have are jpeg images dont worry thats fine.
An Alternative in the unlikely event where you run into problems is to CLICK HERE and follow the insructions on the page.
If you would prefer to send your image to us please get in contact first to let us know of your intentions. Any CD's sent to us or original photographs will be returned with your completed product, please note however that we can not be held responsible for any photos or cd's damaged in transit to and from the studio. Should you alternatively wish to scan your image and send us that, please scan the image at a minimum of 300dpi.
Dots per inch (dpi) is the resolution of a file when printed to a certain size. The higher the dpi the better the quality of the final print out. Ideal dpi is 300 however images with a dpi of 100 may be acceptable. When taking images on digital cameras, set it at the highest resolution, ie. a 2048 x 1536 will mean that the ideal print size would be 20" x 15". It is important to maintain the aspect ratio when enlarging on either side. If it is not possible to print to your exact size requirements, or that your image quality is not good enough, we will advise you.
We will be more than happy to enhance your photo, remove any marks or blemishes as well as red eye reduction prior to creating your photo to canvas or photo to painting, we will also take out camera dates and add test should you wish it. There is no extra charge for this service. However any other amendment will incur a nominal charge, just let us know what you would like done.
No, definately not!! the photo is not manipulated using filters etc but actually painted using a digital canvas and digital brushes, We see so many sites stating that they can 'paint your photo' some charging twice as much asfyneart.com but in fact what they are clearly doing is manpulating a photograph to get a desired effect, it might be good 'photo shopping' but it is not art. Some sites even state that their product ('painting') takes 4 to 5 weeks to produce, quite untrue, infact our artist could replicate what they do in a matter of minutes not days or weeks.
Take a closer look at our so called rivals, look closely at there images, do you see brush strokes - no, why - because there are none. Dont settle for second best, when you can save money and have a painting you can be proud of.
A file will be made available to you as a copy proof of your photo to painting should you ask for one, completely free of charge, but please note different monitors and TFT screens will have different colour settings.
This is where the image goes around the frame on all 4 sides. The canvas will be stretched and wrapped around the edges. The corners will be carefully folded and tucked in, the canvas on the back of the frame will be covered by tape to give a finished look. Therefore it is important to ensure that the main subject of the image is not too close to the edges to prevent it from going around the sides 1.5" to 2" of space around the main image is enough to apply the wrapping technique. Alternatively, you can go for a plain edge where the sides have the natural colour of the canvas with your whole image remaining on the front, you may also choose that the edge be a specific colour, for example to match your hanging wall.
We print on 390gsm cotton artist canvas, using pigmented inks which are UV protected fade resistant. The expected life expectancy of canvas prints is at least 75 years, providing they are kept out of extreme conditions.
All images will be stretched around adjustable wooden bars. We offer 2 types of bars either a 18mm or 38mm deep. They have a rounded edge on 1 side to ensure the canvas is kept above the stretcher bar. In addition the bars also allow for wedges to be placed in each corner. On the larger frames, we may include centre bars for added protection.
No problem, simply inform us and we will be more than happy to send it as an unstretched image, please let us know if you would like us to add the borders should you choose to have it stretched in the future. Prices for this service are detailed on our prices page for both photo to canvas and photo to painting.
Contact us with your requirements, and we will be happy to quote you.
Prices?
Prices are detailed on our prices page and are shown in GBP, the only other cost is our standard delivery charge of 4.95GBP. Please note you do not have to be a registered PayPal member to make payment (see details on page), however should you prefer to use Bank Transfer for payment just let us know this can be arranged at no additonal charge.
Paypal is a great way of paying for goods and one we have enjoyed for years, but now for the legal bit - Please note that should you have any problems with paypal please get in touch with their excellent customer services people as we can not be held responsible for a problem outside our control/site.
You may also if you wish to do so, pay a
deposit of only 60GBP per photo to painting or 40% which ever is the greater (non-refundable), you will be provided with a proof image of your completed painting and when you agree to go to the final stage the remainder of the balance is payable - simple.
To take advantage of this method just get in contact.
Satisfaction is guaranteed - if you are not completely satisfied on receipt of your painting, we will give a part refund on return of that painting if returned to us both in its original packaging and within 10 days of receipt. The part refund will be to the value of 50% of the total painting cost - excluding the non refundable deposit. This guarantee is for photo to paintings only.
All Paintings and Canvas's have a flat fee of 4.95GBP for postage and packaging to the UK (free on orders over 200GBP), should you require the painting/canvas to be shipped to a country outside the uk, please contact us for a quote.
Can I have more than one person in my photo to painting?
Yes you may, prices for photo to painting are shown here, please note the prices shown are for one subject only and that if you require a painting with more than one subject please use the contact us form (or link to it on the top of all pages in the website) to inform us of the size of painting your require and number of subjects in the painting. We will then send you an email with your amended price ready to pay as easy as our online payment system. Prices will be amended appropriately - 2 people add 20%, 3 add 25%, 4-5 people add 30%, for more than 5 please ask for quote.
Should you require a copy of your original painting you may contact us within 28 days for a limited edition print at a reduced cost. This is a time limited offer and will be invoiced separately should you wish another painting. Just get in contact with us and we will send you a money request for your painting with a discount of 40% of the original cost.
Please note this offer is for 'Photo to Paintings' only and only on sizes larger than 16"x12".
Mostly, we use Royal Mail's 1st class post and we always obtain a certificate of posting. We also use a number of other courier services for the larger and heavier shipments. As parcels are quite large, someone will need to accept them in person. Should this be a problem at your home address, we recommend providing an alternate address such as work etc.
To ensure your stretched canvas reaches you in the safest possible way, we will wrap it with kraft paper before multiple wrapping with bubblewrap for extra protection. All stretched images are marked "fragile". Unstretched prints will be sent rolled in cardboard tubes. Should your print arrive damaged in anyway, please notify us within 24 hours.
Due to the size of the parcels someone may need to be around to accept delivery.
Our normal dispatch time is upto 14 working days for a 'photo to canvas' from receipt of an approved photo and cleared payment , this may be slightly longer if we are making any adjustments. However, the majority of the time it will be sent a lot quicker. If you require your order urgently please let us know and we will try to be accommodating. Photos to paintings do take longer as the process of painting takes a considerable time and each painting is unique, with that in mind please allow between 25 and 31 days, we will try to keep well within these times but art is a tricky business and im sure you will agree when get your finished painting that it was well worth the wait.
No, your canvas will be delivered ready to hang on your walls at no additional charge. All we recommend is that you hang your canvas away from extreme conditions such as high temperatures and bright lights.
Will my image be edited before production?
Yes. the image you send will be enhanced if required before it is processed. You should if possible stipulate any requirements you have at the time of ordering. Please do not crop the image sent to us unless you send the original with the cropped image. It is helpful to us if you do include a cropped image to give us an idea of what you are looking for in a painting but the original image should accompany the cropped. You can do this two ways, the first using photo editing software, the second by optaining a print or photocopy and cutting to size with scissors.
Can i have something removed from the image?
Yes thats no problem, just let us know what you want removed, for example blemishes on the skin, a hair in the wrong place, these small details are removed on your request free of charge. If you should require large ares of change in your photo please get in contact as there may be an additional charge.
To maintain & increase the lifespan of your canvas, do not expose to continuous, strong sunlight or moisture. Do not clean with a wet/damp cloth; a light vacuum with the brush attachment will get rid of any dust on the surface.
What is a copy proof?
A copy proof takes the form of an image that will be sent to you for approval prior to your canvas being made. You will be sent this by email or by a link where you can download the image file. You should then inform us (quoting any references given) that you formally approve the image and wish to proceed with the transaction. Should you in the unlikely event not wish to proceed to a full production we will refund you 40% of your initial payment excluding any non-refundable deposit paid.
Should it be your wish not to proceed your painting will be kept for you for upto 14 days. Should you return to fyneart.com and wish the painting to go to its final stage within that time period, all you have to do is pay the remainder of your balance. After the 14 days has passed your painting will still be available to you although your original deposit will no longer be valid and full payment will be required before delivery.
Copyright
The customer also warrants that the subject matter to be printed is not copyrighted by a third party. The customer also recognizes that because matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold the company fyneart.com harmless for all liability, damages, and legal fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided.
Therefore by sending us your image, you are automatically acknowledging that you are the copyright owner of that image, or have obtained permission from the copyright owner in written form, which permits us to use that image in accordance with your order. All paintings done byfyneart.com are copyrighted byfyneart.com and we retain the right to use any image in any future promotions (unless stated by the client that this is not their wish at the initial ordering stage).
All content on this website is protected under copyright - (c)
fyneart 2008 All rights reserved